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Privacy Policy

ZM Digitizing
Effective Date: July 17, 2026
Website: https://zmdigitizing.com
Email: contact@zmdigitizing.com
Phone/WhatsApp: +1 587 330 3990

ZM Digitizing (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have, when you visit our website or use our embroidery digitizing, vector, and patch-making services.

1. Information We Collect

Information you provide directly, such as when you submit our order/contact form, email us, or message us on WhatsApp or Etsy:

  • Name and company name

  • Contact number and email address

  • Order details, including artwork files, design specifications, size, and file format preferences

  • Payment-related information (processed by our third-party payment providers — see Section 4; we do not store full card numbers)

  • Any other information you choose to include in your message or order instructions

Information collected automatically, when you browse our website:

  • Standard technical data such as IP address, browser type, device type, and pages visited, typically collected through website analytics and hosting logs

  • Cookies or similar technologies used for basic website functionality and, where applicable, analytics (see Section 6)

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your embroidery digitizing, vector, or patch orders

  • Communicate with you about your order, including confirmations, revisions, and delivery of files

  • Provide customer support and respond to inquiries

  • Process payments through our third-party payment providers

  • Improve our website and services

  • Send you promotional or marketing communications, where you have opted in, which you may opt out of at any time

  • Comply with legal obligations and enforce our Terms and Conditions

3. Legal Basis for Processing

Where applicable data protection law requires it (for example, for customers in the EU/UK), we process your information on the basis of: performance of a contract (fulfilling your order), your consent (e.g., marketing communications), and our legitimate business interests (e.g., improving our services, preventing fraud).

4. Sharing Your Information

We do not sell your personal information. We share information only as needed to operate our business:

  • Payment processors (such as PayPal, Stripe, or Etsy’s payment system for orders placed through our Etsy shop) to process payments. These providers have their own privacy policies governing how they handle your payment data.

  • Service providers who help us operate our website, communications, or order fulfillment (e.g., hosting providers, email/communication tools), bound by confidentiality obligations.

  • Legal or regulatory authorities, where required to comply with the law, enforce our Terms, or protect our rights.

We do not share your artwork files or order details with unrelated third parties.

5. Data Retention

We retain your order information and completed design files for as long as reasonably necessary to fulfill your order, provide support (e.g., future re-orders or format changes), meet legal/accounting obligations, and resolve disputes. You may request deletion of your personal information and files at any time, subject to Section 9.

6. Cookies

Our website may use cookies or similar technologies to enable core site functionality (such as our order form) and, where used, to understand site traffic. You can control or disable cookies through your browser settings; doing so may affect some website functionality.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

8. International Transfers

We are based in Pakistan and serve customers primarily in the United States and Canada, as well as other countries. This means your information may be processed and stored in a country different from your own, including Pakistan and the countries where our service providers (such as payment processors and hosting providers) operate.

9. Your Rights and Choices

Depending on your location, you may have rights to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal information (subject to legal and legitimate business retention needs, such as completed order records)

  • Opt out of marketing communications at any time

  • Object to or restrict certain processing of your information

To exercise any of these rights, contact us at contact@zmdigitizing.com. We will respond within a reasonable timeframe.

10. Children’s Privacy

Our services are intended for businesses and individuals aged 18 and older. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

11. Third-Party Links

Our website may contain links to third-party sites (such as our Etsy shop or social media pages). We are not responsible for the privacy practices of those third-party sites and encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated version will be posted on this page with a revised effective date.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at:

This document is a general template intended to give ZM Digitizing customers clear notice of standard privacy practices. It is not a substitute for legal advice. Because you serve customers in multiple countries (including the US, Canada, and potentially the EU/UK), we recommend having this policy reviewed by a lawyer familiar with applicable data-protection laws (such as GDPR, CCPA/CPRA, or PIPEDA) before publishing it, and updating it to reflect your actual analytics/cookie tools, hosting provider, and payment processors once confirmed.